Terms of Service

By creating an account or using BrandReply, you agree to these terms on behalf of yourself or the organization you represent. If you don't agree, don't use the service.

BrandReply monitors how AI models and public communities talk about the brands you configure, and provides tools — including the Placement Engine — to get your brand mentioned in relevant conversations. We continuously improve the platform and may add, change, or retire features; if a change materially reduces core functionality of your paid plan, we'll tell you in advance.

• You must provide accurate information and keep your credentials confidential.
• You are responsible for all activity under your account, including team members you invite.
• You must be at least 16 years old and authorized to act for the brands you add.

The 7-day trial requires a valid payment method. Your card is charged when the trial ends unless you cancel first, which costs nothing.

• Subscriptions renew automatically each month or year, depending on your billing period.
• Plan changes apply immediately with prorated billing.
• You may cancel anytime; access continues through the end of the period you've paid for.
• Refunds are governed by our Refund Policy, including a 30-day money-back guarantee on first purchases.

Plans include a monthly credit allowance used for placements through the Placement Engine. Monthly allowances reset each billing cycle and do not roll over; separately purchased credits remain valid while your subscription is active. Credits have no cash value and are non-transferable outside your account.

Placements are executed through established community accounts. We take reasonable care that placements comply with the target platform's rules, but we cannot guarantee that any individual post will remain live indefinitely, achieve a particular ranking, or produce a specific business outcome.

You agree not to:

• Use the service to promote illegal products, scams, hate, or deception about what your product is or does.
• Request placements containing false claims about competitors or fabricated reviews of experiences that never happened.
• Probe, scrape, overload, or disrupt the service, or attempt to access data belonging to other customers.
• Resell or white-label the service without a written agreement with us.

We may suspend or terminate accounts that violate these rules, with a refund of unused prepaid amounts only where we terminate without cause.

You retain all rights to the content you submit (brand details, drafts, replies). You grant us the license needed to operate the service — including publishing approved placements on your behalf. The BrandReply platform, brand, and software remain our property; these terms grant you a limited, non-exclusive right to use them while your subscription is active.

The service interacts with third-party platforms (such as Reddit, Quora, and Facebook) and observes outputs of AI models we don't control. Their availability, policies, and behavior can change without notice, which may affect features. Metrics such as visibility scores are estimates derived from sampled model outputs, not guarantees of how any model will respond to a given user.

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any placement will produce particular results.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability for claims arising out of the service is limited to the amounts you paid us in the 12 months before the claim arose.

You can delete your account at any time. We may suspend or terminate the service for material breach of these terms if the breach isn't cured within 14 days of notice (or immediately for serious abuse). Sections that by their nature should survive — including IP, disclaimers, and liability limits — survive termination.

These terms are governed by the laws of the jurisdiction where BrandReply is established, without regard to conflict-of-law rules. We may revise these terms; material changes take effect no sooner than 14 days after notice, and continued use after that constitutes acceptance.